Effective date: July 10, 2026
Last updated: July 10, 2026
These Terms and Conditions govern your access to and use of Off Grid Destinations, including our website, accounts, listings, booking tools, messaging features, identity-verification processes, digital agreements and related services.
Off Grid Destinations is operated by:
Little Frog S.R.L.
Costa Rican legal entity number: 3-102-711410
Trading as: Off Grid Destinations
Country of establishment: Costa Rica
Email: info@offgriddestinations.com
In these Terms, “OGD,” “Off Grid Destinations,” “we,” “us” and “our” refer to Little Frog S.R.L.
By creating an account, publishing a listing, requesting or approving a booking, paying an OGD platform fee, signing a booking agreement or otherwise using an interactive part of the platform, you agree to these Terms.
Our Privacy Policy and Cookie Policy form part of these Terms.
OGD provides an online marketplace and digital tools that help independent property owners and prospective guests find one another, assess suitability and complete a booking process.
OGD may provide tools for:
OGD is a platform and technology provider only.
OGD is not:
Owners provide the accommodation and remain solely responsible for it. Guests decide independently whether a listing and destination are suitable for them.
Nothing in OGD’s involvement creates an employment, partnership, joint venture, agency, fiduciary or property-management relationship between OGD and any user.
You must be at least 18 years old and legally capable of entering into binding agreements to:
Public content may be viewed by younger visitors, but OGD is not intended for children.
A guest booking a stay is responsible for all minors included in their party and for ensuring that the accommodation is suitable for them.
You must provide accurate, current and complete account information and keep it updated.
You are responsible for:
You may not:
OGD may require email verification, identity verification or additional information before permitting particular activities.
OGD may offer different account types, including accounts intended primarily to:
Account labels and available features may change as the platform develops.
Selecting an account type does not alter the responsibilities in these Terms. A user acting as an owner is subject to the owner provisions, and a user acting as a guest is subject to the guest provisions.
OGD may require owners, guests or other users to complete identity verification before carrying out certain actions.
Verification may be provided through a third-party provider such as Didit and may involve:
OGD may receive and retain verification results, status information, references and related audit information. The verification provider may process identity documents, facial images and related information under its own terms and privacy practices.
Successful verification means only that the applicable verification process produced an acceptable result. It does not mean that OGD:
OGD may reject, expire, suspend or require renewed verification where reasonably necessary for security, fraud prevention or platform integrity.
Owners are solely responsible for every listing they submit or control.
By creating, publishing, updating or approving a booking connected with a listing, the owner represents and warrants that:
OGD may review, reject, edit, suspend or remove listings, but has no obligation to independently investigate or verify them.
Publication, review, approval or continued display of a listing does not mean that OGD has inspected or certified:
Owners remain responsible even where OGD has reviewed or published their listing.
Many OGD listings are remote, rural, environmentally sensitive or partly or fully off-grid.
Conditions may include:
Owners must accurately disclose known material conditions. Guests remain responsible for reviewing the listing, asking questions and deciding whether the property is suitable for their abilities, health, transport, party and expectations.
OGD does not guarantee the condition, availability or reliability of roads, utilities, communications, water, transport or emergency services.
Guests are responsible for:
A guest submitting a booking request does not acquire a right to occupy the property unless the booking process is completed.
A booking request is a request for the owner to consider the proposed stay.
Submitting a request does not itself create a confirmed booking.
The owner may approve or decline the request. OGD may also close, expire or cancel an incomplete request in accordance with the booking process.
The specific details shown during the booking process—including the property, dates, price, parties, house rules and cancellation policy—form part of the booking record.
When an approved booking request proceeds, the guest is asked to pay an amount equal to 10% of the total booking price to OGD.
This amount:
OGD’s services may include the booking workflow, payment record, stored booking snapshot, identity-verification gates, acceptance records, digital agreement process, status tools and related communications.
Payment processing may be provided by PayPal or another disclosed provider. The provider’s own terms also apply.
OGD does not receive or hold the remaining 90% for the owner.
Dates become reserved through OGD when the required 10% payment has been successfully captured and the booking system records the reservation.
Before that point, a booking request or owner approval may be subject to expiry and does not guarantee that the dates will remain available indefinitely.
A reserved booking may still require additional steps, including completion of the digital booking agreement and direct payment arrangements.
After the OGD payment is captured, the guest and owner may be required to sign a digital booking agreement through Firma or another electronic-signature provider.
The agreement may include:
Users consent to receiving and signing documents electronically.
The booking agreement supplements these Terms. It records the booking-specific agreement between the owner and guest.
Where a booking-specific term conflicts with a general platform provision, the booking-specific term governs the owner–guest booking to the extent of the conflict. These Terms continue to govern each user’s relationship with OGD.
OGD does not become the accommodation provider or a party responsible for the owner’s performance merely because OGD generates, stores or facilitates the signing of the agreement.
After the required digital agreement is completed, the owner’s payment instructions may be made available to the guest.
The guest pays the remaining 90% directly to the owner using a payment method offered by the owner.
That payment is made outside OGD’s custody.
OGD:
The owner is solely responsible for:
A platform status such as “balance sent” means only that the guest recorded that action. It is not proof or a guarantee that funds were received.
A booking may not be fully confirmed until all required steps are completed, which may include:
The applicable booking page and digital agreement provide the authoritative record of the booking’s status.
Owners select a cancellation policy for their listing. That policy is displayed or recorded during the booking process and may be preserved in the booking snapshot and digital agreement.
The policy may determine the refundable amount based on how far in advance the guest cancels.
The policy applicable when the booking was completed continues to govern that booking even if the live listing is later changed.
Where a completed booking is cancelled by the guest, refund eligibility for OGD’s 10% payment will generally follow the owner-selected cancellation policy recorded for that booking, subject to:
Where a refund of OGD’s payment is approved, it will ordinarily be returned through the original payment provider.
OGD may refund its 10% payment where the booking cannot be completed because:
The exact outcome depends on the circumstances and any booking-specific terms.
Any refund of the 90% paid directly to the owner is the owner’s responsibility.
OGD cannot refund money it never received and does not guarantee that an owner will issue a refund.
OGD may provide records or reasonable communication assistance but does not become responsible for the direct payment or the owner’s cancellation obligations.
Refunds and cancellations may require manual review and processing. The absence of an automated refund button does not change the policy applicable to a booking.
Users should contact:
and provide the booking reference and relevant information.
A payment provider may retain or withhold certain processing fees. Where permitted by law, a refund may be reduced by a fee that the payment provider does not return to OGD.
OGD does not keep a fee described as a non-refundable provider charge.
If an owner cancels, fails to provide the accommodation or materially breaches the booking agreement, the owner is responsible for:
OGD may refund the amount OGD received where appropriate under the booking terms, but OGD is not responsible for returning the owner’s funds or providing replacement accommodation.
OGD may suspend or remove an owner who repeatedly cancels, misrepresents listings or fails to perform.
Disputes concerning any of the following are principally between the owner and guest:
The parties should first communicate directly and make reasonable efforts to resolve the matter.
OGD may choose to:
OGD is not required to decide which user is correct, force payment, recover funds, award compensation or provide legal representation.
Providing voluntary assistance does not make OGD responsible for the underlying dispute.
Property, land and community listings are provided for information and connection purposes.
OGD does not:
Users must obtain independent professional advice and conduct their own legal, title, survey, environmental, structural, financial and regulatory due diligence before acting.
Any property transaction is entered into directly between the relevant parties and their professional advisers.
“User content” includes listings, descriptions, photographs, videos, messages, reviews, profiles, documents and other materials submitted to OGD.
You retain ownership of your user content.
You grant OGD a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, adapt, display and distribute that content as reasonably necessary to:
This licence continues for as long as the content is used for an active listing, transaction, legal record, dispute or reasonable archival purpose.
You represent that you have all rights required to submit the content and that it does not:
Reviews and comments must reflect genuine experiences and must not be fraudulent, promotional, abusive, defamatory or misleading.
OGD may moderate, reject or remove content, including spam and undisclosed advertising.
OGD does not guarantee the accuracy of user reviews or comments and is not responsible for opinions expressed by users.
Users may communicate through OGD or through contact information made available as part of a transaction.
You must not use messaging tools to:
Users are responsible for communications they send outside the platform.
OGD may retain or review communications where reasonably necessary for support, security, fraud prevention or enforcement.
You may not:
OGD relies on third-party services that may include:
Those providers operate under their own terms and privacy policies.
OGD is not responsible for:
Nothing in this clause excludes responsibility that OGD cannot lawfully exclude for its own selection or use of a provider.
Some editorial content may include affiliate links.
OGD may receive a commission when a user follows an affiliate link or completes a transaction with an external provider. This does not normally increase the price paid by the user.
Affiliate products and services are supplied by third parties. OGD does not control or guarantee them.
A relevant affiliate disclosure should be displayed in content containing affiliate links.
Owners are solely responsible for determining, collecting, reporting and paying taxes connected with:
Guests are responsible for taxes, fees and charges disclosed as part of their booking or imposed by law.
OGD is responsible for its own corporate and tax obligations relating to revenue it receives.
OGD does not provide tax advice.
OGD does not guarantee that the platform will always be:
OGD may modify, suspend or discontinue features for maintenance, security, legal, operational or commercial reasons.
Where reasonably possible, OGD will try to avoid disrupting active bookings, but uninterrupted availability is not guaranteed.
OGD may restrict, suspend or terminate an account, listing or access where reasonably necessary because of:
OGD may preserve records required for existing bookings, disputes, security, legal compliance or accounting after account closure.
Account termination does not cancel obligations that arose before termination.
To the fullest extent permitted by applicable law, OGD provides the platform on an “as available” basis.
OGD does not warrant or guarantee:
Any indication that a property may be a “good fit” is informational and based on supplied data. It is not a safety certification, professional recommendation or guarantee.
Users understand that travel, remote locations, off-grid properties and interactions with other users involve risks.
Each user is responsible for:
Nothing in these Terms requires a user to accept a risk that cannot lawfully be transferred or excluded.
To the fullest extent permitted by applicable law, Little Frog S.R.L. and OGD are not liable for loss, injury, damage, cost or claim arising from:
To the fullest extent permitted by law, OGD is not liable for:
Where OGD is found directly liable in connection with a particular booking, OGD’s aggregate liability will not exceed the OGD platform fee actually received for that booking.
For a claim not connected with a particular booking, OGD’s aggregate liability will not exceed the greater of:
These exclusions and caps do not apply to liability that cannot lawfully be excluded or limited, including where applicable liability arising from OGD’s own fraud, wilful misconduct or other non-excludable legal obligation.
To the fullest extent permitted by law, you agree to indemnify and hold harmless Little Frog S.R.L., OGD and their personnel from claims, liabilities, losses and reasonable costs arising from:
This indemnity does not apply to the extent that a claim was caused directly by OGD’s own unlawful conduct.
OGD is not responsible for delay or failure caused by events outside its reasonable control, including:
This clause does not alter any mandatory right that cannot legally be excluded.
OGD handles personal information as described in its Privacy Policy.
By using OGD, you acknowledge that platform operation may require information to be shared with relevant service providers and transaction participants, including owners, guests, payment providers, identity-verification providers and electronic-signature providers.
OGD may update these Terms to reflect:
The revised version will display an updated effective date.
Where a change materially affects existing account or transaction rights, OGD may provide additional notice or request renewed acceptance.
Booking-specific terms preserved in an existing booking record will not be silently replaced by later listing changes.
These Terms and the relationship between users and Little Frog S.R.L. are governed by the laws of the Republic of Costa Rica, without regard to conflict-of-law principles.
Mandatory consumer or privacy rights that apply to a user and cannot lawfully be waived remain unaffected.
Before filing a legal claim directly against OGD, the user must first send a written description of the issue to:
The parties will make reasonable efforts to resolve the issue informally.
Where it cannot be resolved, disputes directly involving Little Frog S.R.L. will be submitted to the competent courts of Costa Rica, except where mandatory law gives the user a non-waivable right to bring the matter elsewhere.
The parties may agree to mediation or another alternative resolution process, but arbitration is not mandatory unless separately agreed in writing.
This section applies to disputes with OGD. It does not make OGD responsible for resolving disputes between owners and guests.
If a provision of these Terms is held invalid or unenforceable, the remaining provisions continue in effect.
OGD’s failure to enforce a provision immediately does not waive it.
You may not transfer your rights or obligations under these Terms without OGD’s consent. OGD may transfer its rights and obligations as part of a lawful restructuring, sale or transfer of the platform.
Headings are for convenience and do not alter interpretation.
These Terms, the Privacy Policy, the Cookie Policy and applicable booking-specific agreements form the relevant agreement between the user and OGD concerning the platform.
Questions, notices and complaints concerning these Terms may be sent to:
Little Frog S.R.L., trading as Off Grid Destinations
Costa Rica
info@offgriddestinations.com
